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Full text publications

Texts in preparation

Stenmark, D. (201x). "Information seeking in organisations: A comparative survey of intranet usage", submitted.
Jadaan, T. and Stenmark, D. (201x). "A multiple case study of sensor technology deployment for business innovation", submitted
Stenmark, D., Espenkrona, K. and Swensson, M. (201x). "Personal Information Management interface. Evaluation and prototyping", submitted.
Stenmark, D. (201x). "Method of Critical Incident Technique used in information seeking studies: A literature review", in preparation.
Stenmark, D. and Iivari, N. (201x). "Intranet quality: A critical review", in preparation.
Jadaan, T. and Stenmark, D. (201x). "Cross-environmental information seeking", in preparation.
Stenmark, D. (201x). "Corporate intranet as a knowledge sharing environment: The effects of community-based authoring" in preparation.
Stenmark, D. (201x). "Organisational information seeking" in preparation.

Journal articles

Stenmark, D. (2008). "Identifying clusters of user behaviour in intranet search engine log files", Journal of the American Society for Information Science and Technology, Vol. 59, Issue 14, pp. 2232-2243.
[open fullpaper] Read >> (256 K)

Stenmark, D. (2006). "Corporate intranet failures: Interpreting a case study through the lens of formative context". International Journal of Business Environment, Vol. 1, No. 1, pp. 112-125.
[open fullpaper] Read >>(97K)

Stenmark, D. and Lindgren R. (2006). "System Support for Knowledge Work: Bridging the Knowing-Doing Gap". International Journal of Knowledge Management, Vol. 2, Issue 2, pp.46-68.
[open fullpaper] Read >> (481K)

Stenmark, D. (2005). "Organisational creativity in context: Learning from a failing attempt to introduce IT-support for creativity". International Journal of Technology and Human Interaction, Vol. 1, Issue 4, pp. 80-98.
[open fullpaper] Read >> (170K)

Stenmark, D. (2003). "Knowledge creation and the web: Factors indicating why some intranets succeed where others fail". Knowledge and Process Management, Vol. 10, Issue 3., pp. 207-216.
[open fullpaper] Read >> (102K)

Lindgren, R., Stenmark, D. and Ljungberg, J. (2003). "Rethinking Competence Systems for Knowledge-based Organizations". European Journal of Information Systems, Vol. 12, Issue 1., pp. 18-29. (Awarded the Stafford Beer Medal for Best paper published in the EJIS and the KMR&P in 2003)
[open fullpaper] Read >> (132K)

Lindgren, R. and Stenmark, D. (2002). "Designing Competence Systems: Towards Interest-Activated Technology". Scandinavian Journal of Information Systems , Vol. 14, pp. 19-35.
[open fullpaper] Read >> (212K)

Stenmark, D. (2001). "Leveraging Tacit Organisational Knowledge", Journal of Management Information Systems, Special Winter Issue, Vol. 17, No. 3, pp. 9-24.
[open fullpaper] Read >> (71K)

Book chapters

Stenmark, D. (2009). "Knowledge Management Systems". In Marcia J. Bates & Mary Niles Maack (eds.) Encyclopedia of Library and Information Sciences 3rd Edition, Taylor & Francis. ISBN 084939712X

Stenmark, D. (2008). "Failures of Reward-driven Behaviour in Industry: A case of Systems, Management and Creativity". In S. Ray (ed.) Culture of Creativity and Innovation. ICFAI's University Press: Hyderabad, India. Chapter 8. ISBN 978-81-314-2006-5.

Stenmark, D. and Lindgren R. (2008). "Knowledge Management Systems: Towards a Theory of Integrated Support". In M. Jennex (ed.) Current Issues in Knowledge Management, IGI Publishing: Hershey, PA., Chapter XIII. ISBN 978-1-59904-916-8.

Landqvist, F. and Stenmark, D. (2007). "Challenges and Pitfalls in Portal Information Management". In A. Tatnall (ed.) Encyclopaedia of Portal Technology and Applications, Idea Group Publishing: Hershey, PA. ISBN 978-1-59140-989-2.

Stenmark, D. (2007). "Contextual characteristics of creativity: Effects on IT-supported organisational brainstorming". In B. Stahl (ed.) Advanced Topics in Technology and Human Interaction, Volume 1, Idea Group Publishing: Hershey, PA., Chapter 15. ISBN 1-59904-268-1/1-59904-269-X

Stenmark, D. (2002). "Sharing Tacit Knowledge: A Case Study at Volvo". In S. Barnes (ed.) Knowledge Management Systems: Theory and Practice, Thomson Learning: London, UK, pp. 36-48. ISBN 1-86152-616-4

Thesis

Stenmark, D. (2002). Designing the new intranet, Doctoral thesis, Gothenburg Studies in Informatics, report 21, March 2002, ISSN 1400-714X .
Download the whole thesis or selected chapters here.

Peer-reviewed conference articles

Stenmark, D. & Jadaan, T. (2010). "Enabling process innovation through boundary spanning: A multiple case study of sensor technology application", to appear in Proceedings of ECIS 2010 Pretoria, South Africa, June 7-9, 2010.
[open fullpaper] Read >> (X K) .

Stenmark, D. and Jadaan, T. (2008). "Email as an Integration Device: A Study of Work Place Information Seeking". in Proceedings of AMCIS 2008 Toronto, Canada, August 14-17, 2008.
[open fullpaper] Read >> (75K)

Stenmark, D. (2008). "Web 2.0 in the business environment: The new intranet or a passing hype?", in Proceedings of ECIS 2008 Galway, Ireland, June 9-11, 2008.
[open fullpaper] Read >> (107K)

Jadaan, T. & Stenmark, D. (2008). "Knowledge workers' use of electronic information sources", in Proceedings of ECIS 2008 Galway, Ireland, June 9-11, 2008.
[open fullpaper] Read >> (105K)

Stenmark, D. (2007). "Analysing terms, pairs, triplets and full queries used in intranet searching", in Proceedings of 3rd WEBIST, Barceloina, Spain, March 3-6, 2007.
[open fullpaper] Read >> (170K)

Stenmark, D. and Jadaan, T. (2006). "Intranet Users' Information-Seeking Behaviour: A Longitudinal Study of Search Engine Logs", Proceedings of ASIS&T 2006, Austin, Texas, November 3-8, 2006.
[open fullpaper] Read >> (102K)

Landqvist, F. and Stenmark, D. (2006). "Portal Information Integration and Ownership misfits: A Case Study in a Tourism Setting". Proceedings of HICSS-39, Kauai, Hawaii January 4-7, 2006.
[open fullpaper] Read >> (218K)

Stenmark, D. (2005). "Searching the intranet: Corporate users and their queries". Proceedings of ASIS&T 2005, Charlotte, North Carolina October 28-November 2, 2005.
[open fullpaper] Read >> (110K)

Stenmark, D. (2005). "One week with a corporate search engine: A time-based analysis of intranet information seeking". Proceedings of AMCIS 2005, Omaha, Nebraska, August 11-14, 2005, pp. 2306-2316.
[open fullpaper] Read >> (301K)

Stenmark, D. (2005). "Knowledge sharing on a corporate intranet: Effects of re-instating web authoring capabilities". Proceedings of ECIS 2005, Regensburg, Germany, 26-28 May 2005.
[open fullpaper] Read >> (219K)

Stenmark, D. (2005). "How intranets differ from the web: organisational culture's effect on technology". Proceedings of ECIS 2005, Regensburg, Germany, 26-28 May 2005.
[open fullpaper] Read >> (69K)

Stenmark, D. (2005). "Knowledge sharing through increased user participation on a corporate intranet". In Proceedings of OKLC 2005, Bentley College, Waltham, Massachusetts, USA, 17-19 March, 2005

Stenmark, D. (2005). "Query expansion on a corporate intranet: Using LSI to increase relative precision in explorative search". Proceedings of HICSS-38, Big Island, Hawaii, January 3-6, 2005.
[open fullpaper] Read >> (280K)

Stenmark, D. (2004). "Failures of Reward-driven Behaviour in Industry: A case of Systems, Management and Creativity", in Proceedings of ECIS 2004, Turku, Finland, June 14-16, 2004.
[open fullpaper] Read >> (84K)

Stenmark, D. and Lindgren, R. (2004). "Integrating Knowledge Management Systems with Everyday Work: Design Principles Leveraging User Practices", in Proceedings of HICSS-37, Big Island, Hawaii, January 5-7, 2004. (Nominated best paper in the Organizational Systems and Technology track.)
[open fullpaper] Read >> (250K)

Stenmark, D. (2003). "Intranets as formative context: A study of under-utilised corporate webs", in Proceedings of AMCIS 2003, Tampa, Florida, August 4-5, 2003, pp. 1697-1703. (Nominated best paper in the IT Management minitrack.)
[open fullpaper] Read >> (151K)

Stenmark, D. and Lindgren, R. (2003). "Designing Intranet Applications for Knowledge Management: Towards Technology Affording User Participation", in Proceedings of AMCIS 2003, Tampa, Florida, August 4-5, 2003, pp.2600-2606. (Nominated best paper in the Decision Support and Knowledge Management minitrack.)
[open fullpaper] Read >> (147K)

Magnusson, M. and Stenmark, D. (2003). "Mobile Access to the Intranet: Web Content Management for PDAs", in Proceedings of AMCIS 2003, Tampa, Florida, August 4-5, 2003, pp. 1989.1997.
[open fullpaper] Read >> (244K)

Stenmark, D. (2002). "Intranet-supported Knowledge Creation: Factors and Technology for Organisational Creativity", in Proceedings of OKLC 2002, April 5-7, Athens, Greece.
[open fullpaper] Read >>(63K)

Stenmark, D. (2002). "Group Cohesiveness in Face-to-Face and Electronic Brainstorming: Lessons from an Action Case Study". In Proceedings of HICSS-35, Hawaii, January 7-10, 2002. (Nominated best paper in the Distributed Group Support Systems minitrack.)
[open fullpaper] Read >> (421K)

Stenmark, D. (2002). "Information vs. Knowledge: The Role of intranets in Knowledge Management". In Proceedings of HICSS-35, Hawaii, January 7-10, 2002
[open fullpaper] Read >> (425K)

Lindgren, R., Stenmark, D., Ljungberg, J., and Bergquist, M. (2001). "Rethinking Competence Systems for Innovative Organizations". In Proceedings of the 9th European Conference on Information Systems , Bled, Slovenia, June 27-29.
[open fullpaper] Read >>

Stenmark, D. (2001). "The Mindpool Hybrid: A New Angle on EBS and Suggestion Systems". In Proceedings of HICSS-34, Maui, Hawaii, January 3-6.
[open fullpaper] Read >>

Stenmark, D. (2000). "Enabling Conditions for Organisational Knowledge Creation". In Proceedings of WebNet 2000, San Antonio, TX, Oct. 30-Nov. 4, pp. 501-506.

Stenmark, D. (2000). "The Role of Intrinsic Motivation when Managing Creative Work". In Proceedings of ICMIT 2000, Singapore, November 12-15.
[open fullpaper] Read >>

Stenmark, D. (2000). "Turning Tacit Knowledge Tangible". In Proceedings of HICSS-33, January 4-7, Maui, Hawaii: IEEE press.
[open fullpaper] Read >>

Stenmark, D. (1999) "Using Intranet Agents to Capture Tacit Knowledge", In Proceedings of WebNet'99, October 20-25, Honolulu, Hawaii: AACE press, pp.1000-1005.
[open fullpaper] Read >>

Stenmark, D. (1999) "Asychronous Brainstorm: An Intranet Application for Creativity", In Proceedings of WebNet'99, October 20-25, Honolulu, Hawaii: AACE press, pp.1429-1430.
[open fullpaper] Read >>

Scandinavian conference papers

Stenmark, D. & Jadaan, T. (2009). "Common Information Platforms: Supporting networks of innovation", Proceedings of IRIS32, Molde, Norway, August 9-12, 2009.

Stenmark, D. and Strindberg, H. (2007). "One for all, and all for one? Identifying clusters of user behaviour in intranet search engine log files ", Proceedings of IRIS30, Tampere, Finland, August 11-14, 2007.

Stenmark, D. (2006). "What are you searching for? A content analysis of intranet search engine logs", Proceedings of IRIS29, Helsingør, Denmark, August 12-15, 2006.

Landqvist, F. and Stenmark, D. (2005). "Information Management obstacles in a Tourism Portal Setting". Proceedings of IRIS28, Kristiansand, Norway, August 6-9, 2005.

Stenmark, D. (2005). "Information seeking in organisations". Proceedings of IRIS28, Kristiansand, Norway, August 6-9, 2005.

Stenmark, D. (2004). "Intranets and Organisational Culture", Proceedings of IRIS-27, Falkenberg, Sweden, August 14-17, 2004.

Stenmark, D. (2003). "Query expansion using an intranet-based semantic net", in Proceedings of IRIS-26, Porvoo, Finland, August 9-12, 2003.

Stenmark, D. (2002). "Standardisation vs. Personalisation: An Alternative View of the Problem of Under-utilised Corporate Intranets", in Proceedings of IRIS-25 , Bautahøj, Denmark, August 10-13, 2002.

Stenmark, D. (2001). "The Relationship between Information and Knowledge". In Proceedings of IRIS-24 , Ulvik, Norway, August 11-14.

Stenmark, D. (2000). "Collaborative Aspects of Information Retrieval Tools: Summarising three action case studies". In Proceedings of IRIS-23, Uddevalla, Sweden, August 12-15.

Stenmark, D. (2000). "The Creative Intranet: Factors for Corporate Knowledge Creation". In Proceedings of IRIS-23, Uddevalla, Sweden, August 12-15.

Stenmark, D. (2000). "Company-wide Brainstorming: Next Generation Suggestion Systems? ". In Proceedings of IRIS-23, Uddevalla, Sweden, August 12-15.

Stenmark, D. (1999). "A Method for Intranet Search Engine Evaluations", In Käkölä, T. (ed.), Proceedings of IRIS22, August 7-10, Department of CS/IS, University of Jyväskylä, Finland.

Stenmark, D., Klang, M., & Olsson, S. (1999). "A Critical Look at Knowledge Creation", In Käkölä, T. (ed.), Proceedings of IRIS22, August 7-10, Department of CS/IS, University of Jyväskylä, Finland.

Stenmark, D. (1999). "Capturing Tacit Knowledge using Recommender Systems", In Käkölä, T. (ed.), Proceedings of IRIS22, August 7-10, Department of CS/IS, University of Jyväskylä, Finland.

Stenmark, D. (1998). "Identifying Problems with Email-based Information Sharing", In Buch et al. (eds.), Proceedings of IRIS21, August 8-11, Department of Computer Science, Aalborg University, Denmark

Non-reviewed articles

Stenmark, D. & Jadaan, T. (2009). "Towards a common information infrastructure for the Swedish railroad industry", in Proceedings of the 2009 ITS World Congress, Stockholm, Sweden, September 21-25 2009.

Jadaan, T. & Stenmark, D. (2009). "Sensor technology in the railroad sector: potentials and obstacles", in Proceedings of the 2009 ITS World Congress, Stockholm, Sweden, September 21-25 2009.

Stenmark, D. & Jadaan, T. (2009). "RFID deployment patterns: a case study of five railroad applications of RFID", in Proceedings of the 2009 ITS World Congress, Stockholm, Sweden, September 21-25 2009.

Stenmark, D. (2004). "Managing knowledge through everyday activities" in Proceedings of Online Information 2004, London, December 1-2.
[open fullpaper] Read >>

Stenmark, D. (2004). "Leveraging Knowledge Management in everyday practice" in Proceedings of CROINFO 2004, Zagreb, May 3-4, pp. 33-40.
[open fullpaper] Read >>

Stenmark, D. (2002). "Finding the Future", CIO Magazine, December 2002.
http://www.cio.com/archive/120102/et_pundit_content.html

Stenmark, D. (1999). "The duality of email as corporate information channel", Internal Communication, Issue 49, October 1999, pages 6-8.
[open fullpaper] Read >>

Unpublished articles

Klang, M. & Stenmark, D. (1999). "Knowledge - Resource or Property?"
A position paper intended for a workshop. July 1999. Not published.

Stenmark, D. (1998). "Information Awareness Techniques in an Organisational Context: Case Study Experiences".
An experience report on how search engines and web page monitors is used to support information awareness in large organisations. July 1998. Internal report.
Abstract

Stenmark, D., Fagrell, H., & Ljungstrand, P. (1998). "Designing an Intranet Recommender System".
A speculative paper written with Henrik and Peter on how to support coordination and collaboration by mimmicking social networks. July 1998. Not published.
Abstract

Stenmark, D. (1998). "Staying Afloat in the Information Swamp".
Ongoing research. Evaluation of techniques to overcome some of the information sharing problems. June 1998. Internal report.
Abstract

Stenmark, D. (1997). "Asking for trouble - Analysis of Queries on a Company Intranet".
An attempt to interpret the queries submitted to a company internal search engine. Not yet finished. Not published.
Abstract

Stenmark, D. (1997). "Searching Intranet using Knowledge Representation: Experiences with SearchEnhancer".
An Artificial Intelligence project. November 1997. Internal report.

Stenmark, D. (1997). "To Search is Great, to Find is Greater: a Study of Visualization Tools for the Web".
The result of a class in Human-Computer Interaction. May 1997. Internal report.
[browse fullpaper] Read >>

Presentations and workshops

  • Attended the OASIS (IFIP 8.2) workshop and presented an extended abstract entitled "Studying information infrastructure and organizational transformation" together with Taline Jadaan. Phoenix, AZ, December 15 2009.
  • Gave a keynote speach at the IIR's intranet conference "Intranet: Julkisella sektorilla" in Helsinki, Finland, December 9 2009.
  • Talked about "Intranet search behaviour" at the Swedish Information Specialist Association's Autumn conference in Stockholm November 27 2008
  • Gave a keynote speach at ABB's web editor's inspiration meeting in Västerås October 24 2008.
  • Chaired the two-day conference "Information seeking & information access in intranets, portals and web sites" arranged by Ability Partner in Stockholm, Februay 6-7 2008, where I also gave a talk on "How to exploit patterns of use and seeking behaviour"
  • Spoke about Web 2.0 in corporate intranets at the Sundsvall 42 conference in Sundsvall October 23 2007.
  • Led a workshop on Intranets and Portals in the Web 2.0 era at the Vitalis Fair in Gothenburg on March 30 2007.
  • Chaired the 2-day conference "Internal information-seeking" arranged by Ability Partner in Stockholm, March 28-29 2007, where I also gave a presentation on "How to find competence using the internal search engine".
  • Was invited to talk about the intranet of the future at Naturhistoriska Riksmuseet's day of inspiration in Stockholm December 4 2006.
  • Talked about web searching at IBC Euroforum's intranet conference at Elite Palace Hotel in Stockholm December 4 2006.
  • Gave a speach about "Search and find on the web: Leassons concerning search behaviour in web-based information environments" at Svenska Informationsföreningen's intranet course in Stockholm October 11 2006.
  • Presented my research findings at an Astra Zeneca internal meeting in Mölndal in June 18 2006.
  • Spoke at IBC Euroforum's conference "Trafic-generating intranets" at Nordic Sea Hotel, March 22 2006.
  • Appeared as a guest speaker on the topic "Search and find on the web: Leassons concerning search behaviour in web-based information environments" at NTech's customer meet at the Hilton Stockholm, November 23 2005.
  • Spoke about "Search behaviour on an intranet: An ongoing study" at Hewlett Packard's search seminar in Göteborg, September 29 2005.
  • Presented "Search behaviour on an intranet: An ongoing study" at the INUIT-meet at Agent25 in Stockholm, April 8 2005.
  • Gave a talk on "Understanding and improving intranet search behaviour" at the "Optimising internal information retrieval processes" Conference in Stockholm, February 28, 2005.
  • Appeared as an invited speaker at the Knowledge management track at the Online Information 2004 conference in London, November 30-December 2, 2004
  • Spoke about "An alternative approach to information management" at the Swedish Information Society's intranet conference in Gothenburg, November 16, 2004
  • Was an invited speaker at CROINFO 2004 in Zagreb, May 3-4, 2004.
  • Gave a talk on intranets for organisational knowledge management to Kooperativt lärandes steering committee at Dagsnäs Slott, April 28, 2004.
  • Held a seminar on intranet searching at AstraZeneca in Lund, April 7, 2003
  • Participated in ScandSum's spring conference in Åre, April 3-6, 2003.
  • Delivered my report on the EU Mobility Portal at the European Parliament in Brusseles March 26, 2003.
  • Presented "Knowledge Management and Intranets" at HeidelbergCement Northern Europe's web meeting in Stockholm, March 20, 2003.
  • Gave a talk on intranet and knowledge sharing at Skanska's web editors meeting in London, January 23, 2003.
  • Invited keynote speaker at Nordisk Kommunikation's Intranet meeting in Copenhagen, December 5, 2002.
  • Presented "Knowledge Management and Intranets" at Konferator's intranet conference in Stockholm, Oktober 22, 2002.
  • Gave a presentation on "Integrated search" at the Inktomi Search Summit 2002 in San Francisco, June 2002.
  • Invited to talk on "Intranets for knowledge sharing" at the IBC Euroforum's conference "Intranet 2001 - The everyday working tool", Stockholm, April 17-18, 2002.
  • Acted chairman at the Conferator AB cenferences "Intranets for IT-manager" and "Intranets for communicators", Stockholm, March 20-21, 2002.
  • Keynote speaker at KI Consulting's breakfast seminar on Corporate Portals, Göteborg, January 31 2002.
  • Invited to talk on "Intranets for knowledge sharing" at the IBC Euroforum's conference "Intranet 2001 - The everyday working tool", Stockholm, October 16-18, 2001.
  • I talked about "Decentralised Web publishing: Lessons from Volvo" at the IBC Euroforum's conference on Effective Information Management for Large Web Sites, June 6-7, 2001, Göteborg, Sweden.
  • I presented "Is there a 'best' serach engine?" at the Inktomi Premier Customer Council in Foster City, CA., May 16-18, 2001.
  • I discussed "How to design the web to match information needs" at the Swedish National Road Administration's Web Council Meeting, April 24-25, 2001, Göteborg, Sweden.
  • I was scheduled to talk about "How to Capture and Utilise Tacit Knowledge" at theKnowledge management and e-business strategies for the automotive industry conference, October 25-27, 2000, Stuttgart, Germany, but the event was unfortunately cancelled
  • Talked about being an insider and doing etnography in the industry at the workshop "Etnography in Systems Design: A Style of Enquiry" at IRIS 23, August 14, 2000, Uddevalla, Sweden.
  • Presented the paper "The Tacit Knowledge of Interests" at the Beyond Knowledge Management workshop at ECSCW '99, September 13, 1999, Copenhagen, Denmark.
    Abstract
  • Presented my work at the 2-day "Organizing for Knowledge" workshop at IRIS 22, August 8-9, 1999, Keuruu, Finland.

Help on how to present your research

Writing scientific papers is not easy; getting them published is harder still. However, I have found the below links helpful and maybe you will be able to pick up a few things to improve your writing...? Check it out.

How to publish in top journals .
This is a manual from the College of Agriculture at Iowa State University, Ames, on how to increase the chances of your paper being accepted. Perhaps a bit cynical and quite instrumental at times, but with a few very useful hints

This is not an article. In this (famous?) paper by Carsten Sörensen you get tonnes of good advice on how to (and how not to) write an article. Very useful.

The Science of Scientific Writing.
An article by George D. Gopen, associate professor of English at Duke University, and Judith A. Swan, who teaches scientific writing at Princeton University. Published in American Scientist in 1990.

"How to give a good research talk"
Very good paper by Simon Peyton Jones, John Hughes and John Launchbury that appeared in SIGPLAN Notices, 28(11), Nov. 1993.
Read also the comments on the above paper.
   
 

© Dick Stenmark. Page updated March 2, 2010. This product has not been tested on animals or students.