‘Active collaboration’ key to improving door-to-door experience

2 July, 2012 - 12:44

Future Travel Experience2012-06-21As airports, airlines and all key stakeholders involved in the overall travel process search for ways to improve the passenger experience, a growing consensus has emerged that in order achieve a seamless door-to-door experience, there needs to be far better collaboration between everyone involved.

“The traveller will not judge just an airport – he or she will judge the whole journey and the purpose of doing that journey,” explained Mikael Lind, Project Manager Future Airports, Viktoria Institute.Read more...