The increased digitization of the world imposes ever-changing demands on the Swedish Transport Administration. Traditionally, the organization’s focus has been on developing and refining the physical transport networks, such as, roads and railway, with related services and quality criteria such as punctuality, plant efficiency and customer satisfaction.
Nowadays the Transport Administration need not only to consider traditional contexts, such as laws, physical infrastructure, or political conditions that change regularly, but also other factors that one can not predict or plan for. Examples include the increased use of open digital platforms such as Android and Facebook, real-time data that constantly changes meaning and structure, and the rapidly growing number of connected devices. These are consequences of the increasing digitization that affect the Swedish Transport Administration throughout the organization, from business models to socio-technical infrastructures. In order to cope with these dynamic requirements, the Transport Administration are now underway to merge physical infrastructures, i.e. railway and roads, with digital infrastructures, such as platforms and sensor technology. Hence the organization needs to find dynamic strategies for how these two sorts of infrastructures can complement and profit from each other. To create such synergies, the organization needs to leverage flexible structures that enable constant change and align the digitization opportunities with organizational goals.
The project aims to highlight the challenges and opportunities of digitization for the Transport Administration in becoming a modern administrative authority, and, explicate associated implications for design of the future digital infrastructure to meet the requirements of a constantly changing world.